We recently answered a call from a customer who needed a pool safety fence installed and had been calling around to get estimates. The reason she called Pool Guard of Tampa Bay was because of our self-closing gate that she saw in one of our advertisements. She liked the safety aspect and the convenience of such a pool gate, but when she called around for estimates she was told she could only be provided with a telephone estimate and was told that self-closing pool gates were expensive and were not safe. I told her that I believe the self-closing gate is the most important feature of a pool fence and offered to bring one by her home to show her the quality of the Pool Guard pool fence gate and to provide her with a free in-home estimate. She agreed and after seeing the reliability and sturdiness of the Pool Guard pool gate design she scheduled an installation.
This customer later took the time to write me a letter thanking me for the on-site estimate, saying she did hours of research by telephone and internet, but truly didn't understand the benefits of the gate or the different quality levels of the materials available under I took the time to meet with her. She ended the letter by saying that any pool safety fence company can quote you a low-ball price over the phone, but because this pool safety fence literally could mean the difference between life and death, it really warrants a face to face visit by a pool fence professional before a decision should be made.
Kevin Post
Pool Guard of Tampa Bay
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